Expak Logistics combines detailed knowledge of the dental lab distribution industry and a disciplined process in order to understand your business’ unique characteristics. Equipped with this understanding, as a leader among dental distribution companies, we can provide a customized, value-added solution for your dental delivery services. Beyond our inherent knowledge of supply chain management and small parcel delivery, our team understands the dental industry’s commitment to professionalism, customer service, and OSHA and HIPAA-compliant chain of custody.
Expak understands the time-critical nature of your packages, and our dental delivery service is competitively priced to offer outstanding value. We operate 24 hours a day, 365 days a year, and on a schedule that fits your needs.
Customized Dental Courier Solutions
As a leader in dental courier services, we recognize the critical importance of being an extension of dental labs’ and dentist offices’ commitment to their patients. In order to do this effectively, we must be reliable, consistent, expedient and cost-effective in providing dental logistics. Expak offers comprehensive dental logistics solutions designed to minimize your required involvement in managing transportation and delivery issues. Our dental delivery services include:
- Consistent dental delivery pickup and delivery schedules that meet expectations
- Minimum disruption to the customer’s day-to-day operations
- Dedicated drivers that understand your office and/or lab’s required protocols
- A national dental delivery network with economies of scale to keep your costs low while maintaining a high level of service
- Technology to maximize dental supply chain visibility and a customer service team standing by to ensure you constantly know where your packages are.
Disciplined Processes to Maintain the Chain of Custody of Your Dental Delivery Parcels
Expak Logistics has been serving health care companies for over 50 years. Therefore, we understand the importance of not only protecting your valuable packages throughout the chain of custody, but trusting that all deliveries will be fulfilled. Expak takes a deliberate and methodical approach to establishing and maintaining our customers’ dental supply chains, including:
- GPS monitoring that ensures your high-value dental delivery shipments are tracked from start to finish
- Regular security audits of transport vehicles and distribution facilities
- Documented procedures for all personnel that touch your supply chain
- Analytic tools that provide timely and accurate pick-up and dental delivery data, time in transit, service issues and more to help us continuously evaluate methods to improve your supply chain and keep your costs low.
We handle every facet of dental delivery transportation management and logistics management so you can focus on growing your business.
Dedicated Customer Service Team
Because we are dedicated to providing the best dental logistics in the industry, we take the time to learn about how your business functions and understand your workflow. This allows us to leverage effective elements of your process while improving the elements that cause friction with customers and vendors, and enables us to work smarter and more efficiently to accomplish your company’s goals via best-in-class dental delivery services.
We document and communicate all dental delivery procedures so our staff fully understand their roles and responsibilities. This empowers us to then focus on timeliness, consistency, and effectiveness, while also providing a framework for problem solving whenever a situation arises.
Also, we are well aware that logistics management is much more than a day job. That’s why our 24/7 call center is staffed with experienced account personnel trained to know the ins and outs of your business as well as you do. They are prepared to answer your dental delivery service questions or concerns and resolve problems at any time. Day, night and holidays, we’re there when you need us!