Today’s consumers expect more for less, no matter whether they are ordering new glasses and/or contact lenses. Their expectation is to see their order fulfilled quickly without paying a premium. That’s why optical suppliers need a reliable shipping partner. Expak Logistics serves as an agent to optical labs and doctor’s offices, ensuring these customers’ service levels are met consistently and cost-effectively with logistics solutions tailored to the needs of optical companies.
We ensure that our clients’ customers have their glasses and/or contacts in hand when they need them. Expak Logistics’ national courier distribution network provides a breadth of logistics options for delivery to labs and doctors throughout the United States. Furthermore, our air freight delivery services are an added complement to our shipping options, allowing us to provide expedited services across a greater geographical footprint whenever it’s necessary while also managing to keep costs low at the same time.
We operate 24 hours per day, 365 days per year, on a schedule and budget that fits your needs.
With decades of experience facilitating optical supply chains, Expak Logistics recognizes our critical role as a silent yet critical partner to our laboratory clients, providing a low cost and timely optical distribution service.
Disciplined and Deliberate Logistics Solutions for Optical Supplies
When partnering with Expak Logistics, we establish a workflow to support the needs of your optical supply chain, we don’t believe in “one size fits all”. With Expak, you can be assured to receive the following benefits:
- Consistent pickup and delivery schedules that meet expectations and minimize disruption
- Dedicated drivers that understand your office and/or lab’s required protocols
- A national delivery network including air freight services, with economies of scale to keep your costs low and service levels high
- Technology to maximize supply chain visibility and a customer service team standing by to ensure you know where your packages are at all times
We are here to handle your transportation management and logistics so you can focus your resources on growing your business.
Customer Service the Expak Way
We take the time to learn everything we can about your business and understand your workflow down to the smallest details. This allows us to leverage effective elements of your process while improving other procedures that can cause friction with customers and vendors. We document and communicate all processes and procedures, so our people fully understand their roles and responsibilities. With that knowledge in hand, we can ensure efficiency along every step in the supply chain and confidently address any problems that may arise.
Understanding that logistics management is not a 9-to-5 job, our 24/7 call center is staffed with experienced account personnel who are required to know your business as well as you do. They are ready to answer your questions and resolve problems at any time. Day, night and holidays – we’re there when you need us!
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