At Expak, we know that effective B2B last mile delivery is built on more than just moving goods from point A to point B. It’s about creating systems that support customer service by enabling clear communication, a culture of continuous improvement, and the ability to solve unique challenges for each client. While these aren’t the only pillars of our approach, they represent critical areas where we’ve been able to add significant value for our clients.
Let’s explore two key aspects of how we tackle B2B last mile delivery: our commitment to communication and improvement and our ability to tailor technology solutions to meet specific client needs. These elements, working in tandem with our broader logistics expertise, help us deliver a level of service that goes beyond simple transportation.
Challenges of Last Mile Delivery
One of the most common pain points in last mile delivery? Poor communication. That’s why our B2B last mile operations are supported by a centralized customer service team utilizing a robust CRM system.
This isn’t just about your customers having a number to call when things go wrong. Our system ensures we respond promptly to client requests, complaints, and needs. But we don’t just respond – we follow through. Every issue is tracked to completion, with automatic escalation if it’s not addressed in a timely manner.
In an ideal world, things go smoothly last mile delivery after delivery. In the real world? Problems will arise. But here’s where it gets interesting: we don’t just commit to addressing problems promptly; we learn from them. Our ticketing system doubles as a treasure trove of data, allowing us to analyze patterns and continuously improve our processes. It’s like having a built-in continuous improvement engine.
Our reputation matters as much to us as yours does to you. If you’re not getting exceptional customer service from your 3PL provider, it’s a red flag that your customers are being under-served too.
Last Mile Delivery Optimization: Tailoring Solutions to Client Needs
The final mile is inevitably more complex than the miles that came before it. As such, cookie-cutter solutions don’t cut it. We approach every client’s business with a focus on flexibility and problem-solving.
Technology has raised the bar on supply chain visibility, but customer expectations have more than kept pace. Some B2B suppliers have a lot of catching up to do. But that challenge can become an opportunity. Working with a client who had no real tracking technology in place, we built a custom software solution from the ground up, creating a dashboard and audit trail for the thousands of pallets we move in and out of their system.
The impact was immediate and profound. Mistakes plummeted, they experienced less lost cargo, and we saw faster product turns due to the newfound transparency. As an added bonus, we eliminated countless hours of duplicated efforts and communications.
We’ve also found ways to work with clients who are somewhat tech-savvy, but not yet at a point where everything is living in the cloud. We equipped all our applicable terminals with laptops loaded with the client’s software and then installed remote monitoring software on top. The result? We gained the visibility we needed without burdening the client or our local teams. It was a win-win solution that showcased our ability to adapt to client needs.
These aren’t just success stories – they’re examples of our commitment to finding solutions, no matter how complex the problem. It’s this approach that sets us apart in the world of last mile delivery
The Expak Difference: Beyond Just Delivery
At Expak, we see ourselves as more than just a last mile delivery provider. We’re process-focused problem solvers, and committed partners in your business success. Our approach to last mile delivery is built on a foundation of robust communication, data-driven decision-making, and a willingness to tailor bespoke solutions to our clients’ unique needs.
